Whistleblowing

Speak Up

If you know of fraud, misconduct, financial impropriety or any breach of law or policy involving LivingTrust Mortgage Bank Plc, you can report it here — confidentially, or completely anonymously.

Every report is received by the Bank's whistleblowing committee, overseen by the Board Audit & Risk Committee and the Chief Compliance Officer. It is handled separately from normal customer channels and is not visible to general staff. We will acknowledge your report within 7 working days and aim to give you an outcome within 3 months.

This channel is for wrongdoing — not for account problems, transaction disputes or service complaints. For those, please use the Contact page or visit a branch.

Kept confidential

Your report and identity are encrypted and seen only by the committee reviewing it.

Anonymous if you choose

You never have to give your name. We don't record your IP address against a report.

No retaliation

Victimising anyone for a good-faith report is itself a serious disciplinary offence.

Two-way follow-up

You get a reference and a one-time access code to check progress and answer questions — no account, no name.

About your concern

What kind of concern is this? *

How does it relate to the bank? *

Subject *

What happened? *

Describe what you saw or know: what happened, roughly when, and how you came to know about it. Stick to facts. Don't include your own name here unless you want it on the record.

Where and when (optional)

People involved (optional)

Names or roles of anyone the concern is about, and anyone who can corroborate it.

This concern involves a Director, a member of senior management, or someone in the compliance, audit or risk function. (We use this to make sure the review is handled independently of anyone named.)

Your identity

Reporting anonymously does not weaken your report or your protection. Giving your details can help us investigate faster and update you directly.

Report anonymously We won't know who you are. Follow up using your reference and access code. Give my details Shared only with the committee. Never with the people your report is about.

Your name

Your email

Your phone (optional)

Evidence (optional)

Attach up to 5 files (10MB each) — documents, spreadsheets, photos, screenshots, audio. You can also add more later through the follow-up portal.

Attach evidence

I am making this report in good faith and believe the information to be true. *

Prefer to report outside the bank?

You can raise your concern directly with our regulators. For matters involving the Bank's own Board or senior management, this is an entirely appropriate first step.

Central Bank of Nigeria — Consumer Protection Department: cpd@cbn.gov.ng, contactcbn@cbn.gov.ng, 0700 225 5226. Anti-Corruption Unit: anticorruptionunit@cbn.gov.ng.
Nigeria Deposit Insurance Corporation — whistleblowing form at ndic.gov.ng/whistle-blowing-program.

Already made a report? Check its progress